Our Management Training Classes

By introducing our Management Training classes to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems classes. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training classes, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

The Pleaser is always on time for everything and, more often than not, early. The Pleaser rarely misses work, is meticulous and will work any and all hours demanded. However, the problem is that the Pleaser is like a robot and must be told exactly what to do.

Bosses often are so very happy to have an employee like this one - the ideal employee until of course, some creativity or thinking is required or a crisis situation occurs when the boss simply hasn't got the time to execute the orders in detail. Also, if The Pleaser is promoted, often The Pleaser fails. Why? Because the people pleasing continues caught between demands of the boss and the gripes of those supervised. The effectiveness displayed in one job is destroyed in another.

Why? Because The Pleaser wants not to be hurt or rejected. That's it. They don't want anything in return for their giving up so much. Of course, this leads to abuse of their "goody" giving - low ball salaries are accepted, incredible demands are placed on them which are not placed on anyone else, they can become the "errand boy" for the office or will accept being treated harshly without objection. Often others in the company will say, "I have no idea how he can work for her. She's such a monster and yet he just takes it without a word."

Is there a bad side for a manager? Yes. The Pleaser limits her/his potential by following stupid orders blindly and not learning to think for her/himself. The Pleaser may also withhold information from the manager for fear of upsetting the boss. Because a boss often learns not to listen to the Pleaser, when an objection is raised by the Pleaser mildly and without much effort, the boss will likely ignore the meek objection and continue down a destructive path eg running a machine at full throttle when the machine actually needs repairs.

Because Pleasers are followers, they get along with most everyone - after all who doesn't like to be pleased? Pleasers love to be protected and shielded from unpleasantness and work well if assigned to one boss. However, because they can't say no, assigning several bosses to them can make them nervous wrecks such as a secretary who reports to more than one manager. Often, you'll find these people in Union shops where they see the Union as their protector.

As a manager, can they be useful to you? Yes, of course. There are all kinds of positions which they can fill: clerks, secretaries, assistants, line workers, painter, carpenter, stagehand and in the professional realm, a lawyer who loves to prepare contracts or do case research rather than negotiate or take part in the courtroom.

I was astonished when I recognized this phenomenon. I couldn't believe it. It happened in one of the offices I managed when I was fairly young. This secretary had phenomenal skills - she could take dictation as fast as you could talk and she typed at an unbelievable 120 wpm! She was so nice too - always bringing people small gifts and kind to everyone. But, every year, there was time when we were extremely busy and every "mind" was on deck. She just couldn't handle it. In the middle of the madness, I simply had to accept that I needed to put her back at her desk performing tasks rather than have her involved with clients where she had to think and react spontaneously. When I changed her role during that period, she functioned extremely well. What an awakening that was! And when I got into the health industry where strong unions exist, I saw an acute proliferation of this syndrome. Bright people who had far more potential than the job they were doing but they simply did not want to say anything to anyone no matter how miserable they were - they took the orders, performed the tasks and waited for the next task to be assigned. They waited for their pensions!

As a manager, you have to decide whether there is room for people like that in your organization. If you decide to hire someone like this, make sure it's for a job where orders will be the norm. It doesn't suit all managers - some managers need thinking people around them to maximize their own productivity, others don't.