Management Workshop:
The Role of Six Sigma in Quality Management
Customer satisfaction is the sole motto of the industrial or business world today. Business industries stability and steady progress depends solely on customer satisfaction in the ever increasing competitive industrial and business sector. Gone are the days of monopoly in the field. The fact remains that customer satisfaction is possible only when the product or service can meet the requirements of the customer in totality. In other words, only if the product can meet the specifications of the customer, his satisfaction is possible which has become the backbone of the business world.
Maintaining a well defined quality program and strict adherence to the defined quality procedure has been identified as the tool for achieving and maintaining quality standards of the industrial products or service industry.
Six Sigma is a methodology brought out by Motorola for quality control systems for business. Later the system got adapted to all kinds business lines or industries or even in the service sector. The basic structure is built on the process capability study to identify a minimum of six possibilities of process deviations which can deter the quality of the product. Once these possible deviations are identified, the emphasis is on drawing the line of quality standards, keeping the possible deviations under check. Constant evaluation and measurement of the identified possible deviations to contain within specified limits is employed so that the output meets all the quality specifications.
In the methodology of Six Sigma, the root cause of any deviation in quality of the output is accounted for material, machine, methods of manufacturing or process and the technical skill of the men down the line. Once all measuring systems are in place and constant monitoring is insisted upon on the above possible deviations, the quality of the output has to be within the specifications.
The most important factor in implementing Six Sigma is the firm commitment and total dedication of the management and the employees down below for not to allow any kind of deviations from the set and defined quality standards. It calls for a committed team of management people and shop floor personals for constant evaluation and monitoring. The role of each person will be well defined to ensure that there is no dilution of the principles of quality standards at any point of operations or process.
Training attracts the most important place in the implementation of Six Sigma. Various levels of training become mandatory right from the top management to the shop floor people. The team for implementation is drawn from all levels of the organization including the top management. When selected top management people are designated as Executive leaders, others down the line are designated as Champions, Master Black belts, Black belts, Green belts and yellow belts.
Executive leaders are the selected top management team entrusted with the job of framing the quality policy and quality standards of the quality management system. Champions in the system are responsible for the implementation of the system designed and defined by the Executive leaders. With percolation of the quality principles of six sigma down to various levels of people down to yellow belts and implementation of the set guide lines without variations is insisted, measured, and controlled, the set goals in quality standards will ensure an end product of customer acceptance.
Aaron Davis:
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Management Workshop
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