Our Management Training Seminars

By introducing our Management Training Seminars to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems seminars. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training seminars please contact us.

As a part of our management training seminars, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training:
Project Management Training Seminar - Managing Issues

In this article I introduce another important aspect of successful project management, the identification and rectification of issues. In conjunction with good risk management, effective issue management will help improve the certainty of your project delivery.

What is an Issue?

An issue is a problem that is currently happening. An issue may arise as a result of a potential risk that you have previously identified or it may occur as a new unanticipated problem.
What Issue Management?

Since an issue is already happening; it is longer possible to develop a plan to simply mitigate the possibility and instead it must be addressed and resolved. So as you can see, issue management is about responding to problems once they have occurred. Essentially this is dealing with the fires after they have already been lit. This contrasts with risk management which attempts to avoid fires occurring at all.

Issues can and probably will arise at any time during a project. In fact the infamous "Murphy's Law" suggests that problems will definitely occur and so we almost certainly need an effective process to address them when they do.

Identifying and Evaluating Issues

Unlike risks, issues usually identify themselves. It is good practice to maintain a register for all issues on the project and use this to track the status of issues. Each issue should be assigned an owner, who is responsible for addressing the problem, and also given an estimated impact so that issues can be prioritized and escalated effectively.

The first step in evaluating new issues is to validate the issue. This includes ensuring that the issue is not duplicated in the register and also identifying and separating out risks, which are impacts might occur in future.

Monitoring and Control

Each issue on the issues register must be allocated to an owner. It is crucial that the owner of any issue agrees ownership and is empowered to respond to the specific issue being assigned to them. It is also essential that realistic dates are agreed for achieving resolution.

Escalation

Any issue that has a potentially significant impact on the project or where the required actions are overdue should be escalated to the project or programme office, project sponsor or steering committee as required by your project's governance framework.

Improving Certainty of Delivery

Issues will inevitably arise. Effective issue management assists project delivery by ensuring you are prepared to address the challenges as they arise. If you are ever in doubt, escalate the problem to ensure that your senior stakeholders have visibility and that the most effective action can be taken.

By: Christopher Young: link

Subject: Management Training Seminar

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