Valuable Leadership and Management Training for Pennsylvania

During the course of these management training classes, Managers and Supervisors will learn how to:

• Employ proven communication principles to minimize confusion and improve understanding
• Handle difficult people, manage tense situations and resolve conflict
• Practice simple active listening skills in order to gain helpful and important information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Provide and receive important feedback in order to create openness and trust
• Take an employee’s idea and put it to use without making other team members defensive
• Develop an effective team-building strategy to improve the productivity of the entire team
• Shift the team focus off of personal gain and on to achieving common goals
• Define and set up a method to track staff activities
• Manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals