As a part of our management training classes, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

Seminar Feedback:

“This class was the best professional training I've had in years!

The four key areas were communication, motivation, delegation and evaluation. Because I am a new manager, I needed every concept that was taught. As a starting point, the most important for me was communication. The instructor went over personality and behavior patterns that help a manager to use the right communication style when dealing with each different employee to ensure that messages are sent effectively and received with maximum clarity and minimum distortion. Two way feedback is necessary to constantly assess needs, concerns, problems, interests and establish trust on both sides. Trust in itself is a motivational tool. The manager must create an environment of openness to show employees they are accessible and involved while representing authority and leadership (a bit like parenting).

The difference between delegation (meant to challenge and develop employee skills) and task assignment (meant to get a task completed) could mean the difference between employee satisfaction or stagnation. In delegation, the employee is given more and more autonomy in decision making until they have learned the skills and earned the responsibility of owning tasks and projects. I was not there for most of the evaluation section (dealing with work issues on the phone) so I will not comment.

Overall, I learned that the role of the manager is not to know how to execute the detailed areas of expertise of the employees (which I've been trying to do for a year now). The manager's role is to enable communication and to coordinate time tables, projects and resources to enhance employee development and achieve company goals.

The instructor, was truly excellent. Her casual, personable style made learning and interfacing with classmates easy. The class was lively with lots of participation. We seldom got off track. When we did, she skillfully guided the focus back to the concept being taught. Movement from one concept to another seemed naturally connected. I was also blessed to have four additional instructors (other classmates -- Scott, Michael, Mike and Shaquan) who each took me under their wings to teach me from their own experiences. I could not have asked for better! ”

Valerie Campbell
Production Support Manager
Atlas Air, Inc.
2000 Westchester Avenue,
2nd Floor Purchase NY 10577  

“I really enjoyed the role playing exercises; they provided a great way to practice the skills that we had learned. This company was very helpful in all aspects, and our presenter was excellent. The course that they provided was very dynamic and informative.”

Barbara Sweeney
Professional Liability
Liberty International
New York, New York

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“The section on understanding people and the dynamics of how to approach single people as opposed to the whole group was my favorite part of the class. The instructor was excellent and very patient”

Matthew Riccoboni
Director of Channels
PowerDsine
Farmingdale, New York