Management Seminars:

 

Our Management Training Classes

By introducing our Management Training classes to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems classes. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training classes, Managers and Supervisors will learn how to:

  • Minimize the chance of miscommunication by understanding what people are really saying, and why
  • Deal with difficult people, manage tense situations, and resolve conflict
  • Make use of proven active listening skills to improve your ability to gain helpful information
  • Be able to facilitate, guide, and close discussions in one-on-one or group settings
  • Improve understanding and communication by giving and receiving good feedback
  • Use ideas submitted by a member of the team without causing other members to be defensive
  • Develop a comprehensive team building strategy that improves productivity of the whole team
  • Emphasize the value of working toward common goals without devaluing individual accomplishment
  • Define and set up a method to track staff activities
  • Be able to manage time and work assignments effectively
  • Conduct team meetings that capture and hold the audience’s attention
  • Interview and hire the right person for the right job
  • Save time and work more effectively through the use of a clear time management plan
  • Understand and comply with proper hiring and managing requirements
  • Communicate effectively with both superiors, peers and subordinates
  • Become effective coaches for their work team
  • Conduct accurate and difficult performance appraisals

 

Management Training Classes:
Management Development - Putting Your People First

Business leaders should pay more attention to 'the 3P's' - but is this just another management acronym, or is there some substance behind this theory?

The three P's stand for:

PEOPLE before PRODUCT (or service) before PROFIT (or performance).

The sequence and the word before each P are extremely significant. In other words, if you ensure your that your people are capable, creative and engaged, then they will in turn produce great products (or services), which will lead to a successful, high performing and ultimately profitable business.

But how many businesses and organisations think in this way?

There are many businesses and organisations who engage in too much 'top down' thinking. They strive for profit and performance without thinking about whether they have the right people engaged in doing the right things.

We have all seen businesses pay huge salaries and big bonuses to focus staff on what needs to be achieved (e.g. sales and profit), and while bonuses can act as an 'extrinsic motivator', in reality they only provide a short term 'Hawthorn' effect, they do not truly engage staff and are soon forgotten.

So what does putting your People before Product and Profit mean?

If a business is going to truly put their people first they have to do a number of things. For example, they need to:

* Understand the innate skills and capabilities of the people they have. * Be clear about what is expected from their managers and staff. * Support their managers and staff to develop skills that will make them more effective in their jobs. * Trust their people to do their job and give them the freedom to make their own decisions (within guidelines). * Involve their staff in decisions that affect them more. * Listen and pay attention to what their staff say, their concerns, and ideas for improvement, and ACT on them. * Respond flexibly to the needs of their staff.

In addition, they need to recognise and understand that the culture of the business is dictated by the behaviour of its leaders and managers. The business must therefore work hard to support their leaders and managers to develop the necessary behaviours to enable them to act as excellent role models, and demonstrate on a day to day basis that they put their people first.

If a business truly desires to improve its performance, it must start with its people, their skills, capabilities, motivation and level of engagement. After all, Spain didn't win the World Cup last year with a bunch of players who had the skills of a Sunday league side!

Mark Evenden: link

Subject: Management Training Classes

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