Our Management Training Classes

By introducing our Management Training classes to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems classes. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training classes, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training Classes:
Global Emotional Intelligence

I just hung up the phone with Li-Yan, who wants me to come to Malaysia and present a workshop with her on emotional intelligence for businesses. She quit her corporate job there, because she found the work environment stifling, unethical and demoralizing. Now she wants to help businesses in Malaysia change to a more emotionally intelligent culture.

We agree that when they do, they won’t lose exceptional workers like Li-Yan.

Tom McDorman , managing director of Western Digital (Malaysia) Sdn. Blh.D, believes "emotional intelligence-style management techniques” can bolster faltering Asian manufacturers, according to an article in the Wall Street Journal. When he began cultivating the ‘soft’ side of his workers, productivity at his Kuala Lumpur factory jumped 20%.

In England, Greg Syke, the director general of the BBC, was accused of being over confident and “lacking emotional intelligence” by a Labour peer. Lord Lipsey, then tipped as a board member of the new media watchdog, Ofcom, said that Syke’s instincts are “to colonise, to compete and destroy.”

Neal Ashkanasy, a professor at the University of Queensland, Australia, is also talking about emotional intelligence. He says “It’s an easy target in terms of the softness and fluffiness, but failure to recognize emotions in the workplace [can] reflect in a demoralized workforce.”

In April, an Emotional Intelligence Conference is scheduled in Dubai, United Arab Emirates, where IIR will challenge participants to “learn about the most significant innovation in people management in the last 25 years.” They’ll be showing a film where a commercial organization suffers a major business setback, not related to the business strategy, but because the people in key positions didn’t have appropriate levels of emotional competency.

An article on an Australian website begins, “Top leaders are getting in touch with their emotions and those of their staff as intuition and emotional intelligence become the hottest management buzzwords.”

Intuition? We read in “The Namibia Economist: Custodian of Business Intelligence,” a Namibian economist saying, “Forecasting is a dangerous exercise and I shall not give myself out as an expert on this terrain. What I’m saying is based purely on my personal gut feeling...”

And in Scotland, Lorna and David Ramsay, directors of Top-set®, a company that investigates accidents and incidents, teach engineers in high-hazard industries how to stay alive using their instincts and “gut feelings.” The Ramsays have discovered that when they teach businesses how to think differently, and become more humanitarian, it saves lives, increases business performance, enhances the company’s reputation, increases profitability, complies with regulation, and prevents and predicts similar occurrences.

Brazilian sports psychologist Suzy Fleury predicts “The team that wins the World Cup will be the one with the most emotional intelligence.”

And in the US, Shoshana Zuboff, Ph.D., runs a business school program for mid-life executives called, “Odyssey.” The goal, she says, is to “deepen ‘internal’ emotional intelligence, to learn about one’s inner resources and individuality. These things can be taught, but one has to want to learn them and be ready.”

What does this term “emotional intelligence” mean? It means liking yourself … the people you like to work with … the kind of work atmosphere that motivates and energizes you … ethical and skillful leadership … being able to see things from the other person’s point of view … not having tantrums … a host of good things, large and small, the world seems ready for.

Susan Dunn: link

Subject: Management Training Classes

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