Management Training:
How to Coach Someone With a Bad Attitude – Management Training for Coaching Staff
With management training, managers often believe that they have an 'instinct' regarding their employees attitude. Peter Strawson in his 1967 management training paper 'Freedom and Resentment' said that from a person's actions, we tacitly understand what their attitudes towards us might be. So if a colleague is routinely late for work and is reluctant to do more than the 'bare minimum' required of them, after management training we would not be unreasonable to infer from these actions that the individual in question does not hold your business in high regard.
At this point, managers face management training and developing dilemmas. "How do I deal with a member of staff who I perceive to have a bad attitude?" Firstly, this management training scenario is problematic because you cannot prove beyond a reasonable doubt that a person does have a bad attitude. What is a bad attitude if all the work you asked for is done? Management training shows there could be external factors at play that you were not made aware of. Secondly, it is natural for a person to be offended when their attitude is called into question. Management training figures often feel awkward when placed in a position where they feel they have offended someone. This raises management training issues in your business about how to manage this individual without creating new problems or destroying your rapport with them.
To an employee, a good management training manager is a fair one. Discuss with your team development opportunities. Do they only do the 'bare minimum' because they do not have the skills-set or confidence to cope with the extra work you would put their way if they were to ask for more work? In this case, further management training and coaching could be the answer.
As a professional with management training, it is possible to confront your staff about your concerns regarding their attitude without being confrontational. Instead of accusing someone of having a bad attitude, use your management training and give specific examples of their behavior and ask if there is a particular reason for this. Their alarm not going off in the morning is obviously a bad excuse, their child breaking their arm on the way to school is far more valid, however, should have been raised with you immediately. As learned in management training, communication in these cases is vital. Explain the consequences of their actions e.g. "...because you were late, this impacted on other team members and as a result, everyone else had to stay late."
Management training is a vital part of management, you do not have to hold onto every nugget of information you come across - share it with your team. Offering management training and coaching opportunities to staff could give a massive boost to those who you believe have bad attitudes. After all, if your staff feel as though management has invested time and management training (not necessarily money, although it helps!) into their development, bad attitudes should become a thing of the past as staff feel valued and they have a stake in their future and that of your business.
Paul Lanham:
http://ezinearticles.com/?expert=Paul_Lanham
Subject:
Management Training
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