Our Management Training Courses

By introducing our Management Training courses to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems courses. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training courses please contact us.

As a part of our management training courses, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training:
Management Training Course: Avoiding Pessimism in 2010

I receive many newsletters and articles via email in order to keep up with the latest business and industry trends and reports. It just so happens that the last week of 2009 included a flood of articles entitled, "7 Ways to Ruin a Business", "When Bad Things Happen to Good Business Owners and Entrepreneurs", and "The Art of Apologizing to Angry Customers". Pretty depressing before the new year, right? No worries!

One thing you have to do in order to be successful each day in business management is to think positively, and turn every negative into a positive. I listed both as one item because they are really one and the same. For example, one of the seven "ways to ruin a business" (located on BusinessBrief.com) is Bad Interviewing. By the way, each of the 7 begins with the word "Bad"... scolding you already for ruining your business (chuckle).

Okay, so how do we turn this negative into a positive? We could list out the top items you should do or ask in a GOOD interview, and then check our common practices off the list and see where we can improve! I've included a sample below:

1. Request at least 3 references
2. Ask for a resume or C.V.
3. Verify education
4. Request work samples (if applicable)

Running a business is hard work, and you will not be able to satisfy everyone. If you are a sole business owner or entrepreneur you wear many, many hats. You are the bookkeeper, marketing director, file clerk, human resources director, and more! In addition, growing your business takes time. And as it grows you will be able to hire help for many of those hats. So what do you do to stay positive in 2010 when the stressors begin to weigh you down?

1. Learn how to walk away from, and even eliminate, negativity in your life. Whether it is a person, task or thing, if it is a negative energy drainer, walk away and come back later or eliminate. This could include deleting an email, breaking off relationships and/or connections, walking away from a confrontation, or avoiding comfort foods.

2. Learn what to do when you walk away. So you followed #1 and walked away, now what? That is entirely up to you. Did you have breakfast, or even lunch, today? Go eat! Or maybe you practice yoga and meditation? Have a treadmill? Take a walk! Like music? Play your favorite song loud and dance!

3. Recognize you are not alone. Sometimes it may feel like you are the only business person going through a situation, but you are not. Go to Score.org and read some of the questions submitted by business management and owners and I guarantee many of the situations and dilemmas will sound familiar.

4. Flip it! Remember you can flip that negative into a positive lesson learned. If a customer complains, listen and find out what you can get from that conversation to make your business better and ensure you do not have a repeat of that same situation.

On a final note, try not to take all those business management articles so seriously. They are really all there to encourage, not discourage you. You just have to see the glass as half full and not half empty. Thanks for reading!

Source: Cheryl McNeill link

Subject: Management Training Course

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