Our Management Training Seminars

By introducing our Management Training Seminars to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems seminars. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training seminars please contact us.

As a part of our management training seminars, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training:
Management Seminars - Managing People With Genius

Management for Dummies, no. Management for Idiots, no. You can manage with genius. These are not dummy management principles.

If you don't want people to run screaming in the opposite direction when you have crucial conversations with them, you have to be able and willing to get "real" use "ordinary speak" and connect with people - on their "mind turf."

Be respectfully honest, compassionately brutal and authentically devoted to their betterment. You are going into the room for improvement to have a conversation -- one human being human with another.

Herb Kelleher of Southwest Airlines is a master at this.

Talking to engage isn't just about using with the "proper" words. Its not about the technicalities of words, its about the emotion in the message. Its about the intention behind the words you are sharing. You want to connect with people on an emotional level.

Making them value you.

Making them want to sharethings with you.

OK, fine -- now you might ask, "How the heck am I supposed to do that?" Well, glad you asked!

This is not rocket science. The rules are quite simple.

1. Talk with a specific person or team about a specific goal or task you want improved - one task or goal at a time. Think of it this way.

2. Talk the way you talk. Don't go "rap" and use street slang and shorthand. But if you can't say what you need to say without stumbling and tripping over our tongue - you've gone too complex. Practice what you're about to say preferable with a colleague who will be brutally honest with you.

Use simple words - not stupid, simplistic words. Most people have a grade school comprehension level. Some will be at college level. Very few will be highly skilled.

Most everyone, in a crucial conversation, in which heightened blood pressure clouds the mind, can only listen in 6-7 second word bites. Simple, easily understandable, delivered in small chunks makes it easier for people to digest the message. You don't want them throwing up on you.

3. Tell a story, make it funny. Here's one I like that one of my managers told me when I was being resistant to his instructions.

A motorist was mailed a photo of his car speeding through an automated radar post. An $80 speeding ticket was enclosed. Being a bit of a smarty the motorist sent the police back a picture of $80. The police mailed back a photo of handcuffs.

I got the point.

4. Relate to the person or group. Get into their shoes. What is their context? Use words that let's them know you understand their world, and that you're just as human as they are. People like that, they will then tend to like you. When they start thinking you're a threatening alien you've lost their trust.

5. Make yourself easy to understand. Big, long speeches with long, run-on sentences send your audience screaming out of that room for improvement. Break it up, even use occasional word pictures or real pictures to help break it up. Ask for their input to engage people more.

6. Sleep on it before you deliver it. If you go for it when your rushed or under pressure it's a sure bet you're slap happy or exhausted and that 10-minute diatribe is nowhere near to being as impactful as you are deluding yourself into believing it will be.

7. Relax! Say what you're passionate about. Say what you expect. Make it an invitation to improve.

8. Use the four keys to getting people to open the door to the room for improvement -- Why? What? How! and "What if?

There you have it.

8 ways to not repulse the person or your team.

Are you able and willing to manage people with genius, to stop treating them like idiots or dummies -- to engage, respect, and show that you're interested in them becoming better?

Dr. Jim Sellner: link

Subject: Management Seminars

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