Our Management Training Classes

By introducing our Management Training classes to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems classes. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training classes, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training:
Management Class - Prevent a Staffing Disaster Before it Happens?

The Coming Disaster In Your IT Department

What do you think the mood of your IT team is right now? Poor? Downright bad? If your workplace is like most businesses out there right now, your team is still reeling from all of the layoffs, hiring freezes, pay cuts, etc. If nothing else, there has been a lingering sense of dread that has been in the air for the better part of two years. What do you need to be doing?

The Scope Of The Problem

There's nothing physically wrong with your team, they are just really, really stressed out. What this means is that their creativity and productivity are probably at all time lows. Management is going to need to step in and do something about this situation.

I can almost hear you now: "I just don't have time to do this right now." Well guess what, you had better start to find the time. Otherwise you are going to find yourself buried in a wave of interviews as you try to fill all of the open positions in your department when everyone leaves.

The Conference Board has done a survey of 5,000 U.S. households (your team may not have been part of the survey, but the results probably still apply) and the results showed that only 45% were currently happy with their jobs. You've got a problem on your hands.

Steps You Can Take Now To Avoid Problems Later

You've got no budget, you've got no open req's, what's an IT manager to do when you need to cheer up your team? The good news is that there are a lot of low-cost, no-cost things that you can do that will save you much grief later on:

Job Titles: What are the titles of your staff? They are probably pretty boring. One thing that you can do that costs no money is to look into upgrading their titles - titles only, no promotions. Yes, you'd have to work with HR to do this, but the joy of going from "Systems Engineer IV" to "Senior Systems Engineer" can be absolutely amazing.

Work Time Options: Is your current team working a forced 9-5 work day? Loosening up on this can be a great no-cost way to pump some life back into the department. Yes, the work still needs to be done and yes, the company still needs to get value for the paycheck that it's handing out; however, allowing your staff to determine when they work (including both nights and weekends) can go a long way to boosting morale and productivity. A nice side benefit of doing this is that it creates an almost entrepreneurial feeling and all of a sudden everyone becomes more willing to help each other out.

Bonuses: Remember when people used to get raises that were more than the cost of living? Well even though those days seem to long gone, one thing that you can do is to talk with HR and get your hands on some bonus money. Once you've got it, set up a bonus incentive program and just watch how everyone suddenly becomes motivated.

1-on-1 Meetings: This may be the simplest of all the things that you could do - start taking the time to listen. Set up a time once a week where you'll turn off the phone and the Instant Messaging and just talk with each staff member individually. This is a great chance for them to blow off steam, share their great new idea, or just have a chat with management. It doesn't have to be too long - 15 minutes will do just fine.

What All Of This Means For You

As the global economy starts to improve, those of us in IT management are going to have to start taking steps to make beaten-down staff feel special once again. If you don't do this, then when the job market picks up, they are going to leave you.

Many of the most effective things that management can do involve low-cost or no-cost actions. Things like changing job titles, becoming more flexible with work times, or even just taking the time to listen better would all have positive results.

No matter what you decide to do, make sure that you do something. There is nothing more important for you to be spending your time on than making sure that your talented and experienced staff stay on board with you.

Source: Dr. Jim Anderson link

Subject: Management Class

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