Management Training Seminars

By introducing our Management Training workshops to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems courses. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training courses, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Management Training Tips:
Business Management - The Killer of the Bearer of Bad News Quickly Joins the Ranks of the Uninformed

In our daily lives, there are few things more important than open and honest communication. Unfortunately, there is often a tendency to avoid talking about "bad news". As I think about why this is, many factors come to mind. One that we can control is our reaction to the person bearing the bad news.

For example, as parents the way we respond to our kid's bad news will determine how much information we get from them in the future. If we blow up at them every time they tell us bad news, they will quit talking to us.

When my son Evan was in first grade, we had an incident where we became aware of bad news. He personally did not share it with us at first, and our challenge was how to handle the situation. If you are a parent, you will get a kick out of this story and hopefully it will demonstrate my point as well.

We received a call from Evan's teacher regarding a signature on a report card. When the report cards were handed out, the kids were told to take them home and have their parents sign. In Evan's case, this particular report card had a conduct grade on it that would have been unacceptable to us. Fearing the reaction from us, he came up with what was in his mind a great plan. He would sign the report card himself and turn it back in, thus avoiding the bad news of the conduct grade. He carried out the plan to perfection, turned the report card in and all was well; or so he thought!

When the teacher reviewed the report cards to verify that parents had actually signed them, Evan's had a curious signature. He had signed the report card MOM. The teacher called us and was so amused that she said she was going to let us handle it with Evan. She was not going to bring it up to him. In a week or so, we asked Evan when he was going to get his report card.

You can guess what happened next. That guilty face overcame him and he confessed what he had done. We reacted in a calm manner and explained to him why what he had done was wrong. We demonstrated to him that we were not going to "shoot him" when he needed to bring home bad news. We would talk about the problem, determine the appropriate action and move on with life. After the report card signing, we did not have another incident in first grade where he failed to tell us bad news. As parents, we hoped that we had taught Evan a valuable lesson.

In business management, the same principle applies. Our reaction to team members delivering bad business management news will determine how much bad business management news we actually hear. If we respond in an inappropriate way, team members become reluctant to share business management with us that we need to know. As employers and business management we should carefully guard our reactions toward the bearer of the business management news and deal with only the business management news. Emotions can be a part of our reaction, but we need to point that our emotions are over the business management news and not aimed toward the individual delivering it. In our Company we have a standing policy that we want all bad business management news immediately. We encourage our team to share any negative or even potentially negative business management news as soon as they become aware of it. We try to never react inappropriately to the news. We keep ourselves on guard against "shooting the messenger".

Back to my son for a second; as I write this, he is a sophomore in college. We were over on the campus one weekend last year for a football game. During the weekend, he pulled me off to the side and shared with me some "bad news" that could have had greater implications to him than signing a report card MOM. Although I think he was nervous as he shared the news, the fact was, he shared it. Apparently that incident in first grade gave him confidence that I would react in an appropriate way to the latest bad news.

The moral of the story is -- The Killer of the Bearer of Bad News Quickly Joins the Ranks of the Uninformed.

Source: http://www.samplessays.com

Subject: Business Management

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