Assertiveness skills include expressing and accepting personal rights and
responsibilities, making direct requests and refusals, determining limitations,
reinforcing verbal messages with non-verbal ones, giving and receiving praise,
expressing disagreement and anger, and confronting others. These skills
contribute to an employee’s ability to succeed in attaining personal and career
goals. Positive and complete interpersonal communication skills must involve
direct and honest expression of one’s needs, feelings, and opinions without
threatening others. Assertiveness is an important step towards control over
one’s own life and towards the building of positive relationships with others.
The goal of this ½ day Assertiveness Training Program is to
enable participants to learn to express their rights, requests, opinions, and
feelings honestly, directly, and appropriately without violating the rights and
self-esteem of others.
On-Site Assertiveness Training: can be tailored to the needs of client
organization and delivered on-site at time and location of client choice.
